array9

The lady in NW insisted I must have got out of eBay and logged into Nat West.  I insusted I did not log into Nat West.  This was not helpful for the customer.

I explained how I could not find the original device, and I did need to delete its existence off the Nat West systems.  This at least opened up a conversation, which surprised me.

You can only pay this way from a single designated machine.  You cannot set up two such machines.  You can create a new machine, and this will erase all knowledge of old machines.

So my solution has to be to create a new machine, and that is it.  This has to be a pretty secure process, and wont be instant, as otherwise it could itself be misused.

Anyway, I now have a way forward, even if I lost my temper with this stupid person.

M