array9

In trying to pay ebay for a battery, I got into paying with nat west.  Should have been easy, but they took me a long way round.  Firstly getting me to their site by getting me to scan some image.  Which scanner?  My examples did not work.  Eventually found one that did, and indeed this got me into a nat west login screen.  Then asked for various characters in things I should know.  Fine, except the very last asked for the 17th character.   There is no code this long!!  Abandoned, and will visit the bank on monday.